Your Privacy Is Our Responsibility
Your personal information is kept completely safe and confidential on the 8k84 platform. In this policy, we explain in detail how information is collected, used, and protected.
Introduction & Applicability
This privacy policy applies to all users of the 8k84 platform.
8k84 is a trusted online gaming platform for Bangladeshi players. We believe that protecting your personal information is a fundamental right and an integral part of our service. This privacy policy ("Policy") explains how the 8k84 platform collects, processes, stores, and where necessary shares your personal information with third parties.
By using our website or creating an account, you agree to the terms of this policy. This policy supplements our Terms and Conditions and should be read together with them.
What Information We Collect
We collect only the minimum information necessary to provide you with our service.
1. Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID or passport number
- Address and district
- Email address
- Mobile number
2. Financial Information
- bKash, Nagad, or Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Financial information is used solely for payment processing and fraud prevention.
3. Technical Information
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Login times and activity logs
4. Gaming Activity Information
- Game history and bet amounts
- Win and loss records
- Time spent on the platform
- Preferred game categories
This information is also used for responsible gaming monitoring.
Purpose of Data Use
We use your information only for defined and lawful purposes.
| Purpose of Use | Legal Basis |
|---|---|
| Account registration and identity verification | Contract performance and legal obligation |
| Payment processing (bKash, Nagad, Rocket, bank transfer) | Contract performance |
| Fraud and money laundering prevention | Legal obligation and legitimate interest |
| Customer service (live chat and email) | Contract performance |
| Responsible gaming monitoring | Legitimate interest and regulatory obligation |
| Platform improvement and technical issue resolution | Legitimate interest |
| Sending relevant offers and promotional information (with consent) | Consent |
Cookies & Tracking Technologies
We use cookies to improve your experience and maintain platform functionality.
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device that improve the website browsing experience. 8k84 uses the following types of cookies:
- Essential Cookies: These are required to maintain login sessions, verify security, and run the platform's core functions.
- Functional Cookies: Used to remember your preferred language, game settings, and other preferences.
- Analytics Cookies: Used to understand which parts of the platform are used most and to improve the overall experience. Information collected through these cookies is processed in an aggregated and anonymous form.
You can manage cookies by changing your browser settings, however disabling certain essential cookies may affect platform functionality.
Sharing Information with Third Parties
We do not sell your information. It is shared with necessary third parties only in limited cases.
Who Information Is Shared With
- Payment Service Providers: Information necessary to process bKash, Nagad, Rocket, and bank transactions.
- Technology Partners: For gaming software and platform operations.
- Legal Authorities: In response to court orders or legal obligations.
- Fraud Prevention Agencies: To prevent money laundering and fraud.
Who Information Is Not Shared With
- Advertisers or marketing companies
- Third-party data brokers
- Any other gaming platform
- Any commercial purpose without your consent
Data Security Measures
We have put in place advanced technical and organisational measures to protect your information.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, ensuring bank-level security.
Access Control
Only authorised staff can access your information for specific purposes. All access is logged and monitored.
Secure Storage
Data is stored in encrypted form on secure servers and regular backups are taken.
What Happens in the Event of a Security Breach
If a security breach occurs that puts your information at risk, we will notify you and the relevant authorities as quickly as possible. Our security team will investigate the incident and take the necessary steps.
If you notice any suspicious activity, contact us immediately at [email protected] or let us know via live chat.
Data Retention Period
How long your information is kept depends on legal requirements and the type of service.
8k84 does not retain information longer than necessary. However, some information must be kept for a set period due to legal obligations:
- Account Information: For as long as the account is active and, after closure, for the period required by law.
- Financial Transaction Records: In accordance with legal obligations related to anti-money laundering and tax laws.
- Communication Records: To ensure customer service standards and for dispute resolution.
- Technical Logs: Short-term, for security monitoring and issue resolution.
Once the retention period has passed or the legal requirement has ended, information is securely deleted or anonymised.
Your Rights Over Your Information
You have certain important rights regarding your personal information.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Rectification
If your information is incorrect, you can request a correction. We will fix it as quickly as possible.
Right to Erasure
In certain circumstances you can request that your information be deleted, subject to our ability to meet legal obligations.
Right to Object to Processing
You can object to marketing communications or other specific processing, and we will respect that.
Right to Data Portability
You can request your information in a standard, machine-readable format.
Right to Withdraw Consent
You can withdraw consent at any time from processing that is based on consent.
Protection of Minors
8k84 treats the protection of minors as its highest priority.
8k84 is strictly a platform for users aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.
Age verification at registration is mandatory. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.
Request for parents: If you believe your child is using this platform, contact [email protected] immediately.
Policy Changes & Updates
This privacy policy may be updated from time to time.
8k84 reserves the right to periodically review and update this privacy policy. For any significant changes, we will notify you in the following ways:
- Displaying a notice on the website
- Sending a notice to your registered email address
- Pop-up message on first view after login
If you continue using the platform after any changes, you will be considered to have accepted the updated policy. Therefore, it is recommended that you review this page regularly.
Contact Us
We are always ready to assist with any privacy-related questions or requests.
Contact Methods
How to Submit a Privacy Request
To make any request regarding your data (view, correct, delete):
- Email [email protected] with the subject line "Privacy Request"
- Include your account username and registered email
- Describe your request in specific detail
After verifying your identity, we will process your request as quickly as possible.